OUR RETURN POLICY:
Please note our returns policy has changed as of 12/16
DOMESTIC ORDERS:
Returns and Exchanges:
We offer returns and exchanges on clogs and other merchandize within 15 days of receipt. Returns must be in unworn & perfect condition, see below for more details. For refunds, you will be refunded, minus the return shipping fees once the return is received. For exchanges your additional shipping cost will be waived.
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Non-returnable products:
We do not offer returns or exchanges on limited edition clogs, discounted sale items, special order, totes or socks.
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INTERNATIONAL ORDERS:
Due to complications with shipping and duties, we are no longer accepting returns or exchanges on international orders as of 1/1/2025. We have found that processing these returns through the third parties (DHL and customs agents) to be a difficult and unpleasant experience for our customers. Thank you for your understanding.
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Condition for return:
We can only accept returns on clogs in perfect, unworn condition. We cannot accept merchandise with signs of wear, including but not limited to marks on the foot bed, outsoles or scuffs on the leather or wood. Bryr Studio is not responsible for packages lost or damaged during transit. Please pack carefully.
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Returns are accepted at Bryr Studio’s discretion. Returns must be new, unworn, undamaged. Returns that do not meet this criteria will not be approved. If a return is not approved, we will reach out to via email to discuss next steps.
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ReBRYR:
If you miss the return window or you have worn the clogs, you can resell them on reBRYR
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Damages and defects:
We stand by the craftsmanship. If you have any questions or concerns about your clogs, please reach out to us at hello@bryrstudio.com at any time during the life of your clogs.
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Natural wood and leather:
Our clog bases are made of solid wood, and if struck hard against a hard surface they will chip. This is the nature of wooden bases, not a material defect. We do not accept returns on clogs that have been chipped. To learn more about our clogs and how to care for them, please see our care page.
