Our Return Policy

OUR RETURN POLICY:
Returnable products: 
We offer returns and exchanges on clogs and other merchandize within 15 days of receipt. Returns must be in unworn & perfect condition, see below for more details.  
Start at return here. 
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Non-returnable products: 
We do not offer returns or exchanges on limited edition clogs, discounted sale items, special order, totes or socks.
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Condition for return:
We can only accept returns on clogs in perfect, unworn condition. We cannot accept merchandise with signs of wear, including but not limited to marks on the foot bed, outsoles or scuffs on the leather or wood. Bryr Studio is not responsible for packages lost or damaged during transit. Please pack carefully.  
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Exchange process: 

If you request an exchange your new clogs will automatically ship to you upon receipt of your returns clogs. You will not be charged outbound shipping again, but if there is a difference in the item price, you'll be charged or refunded back to the original form of payment. Please note that the production lead time applies for your second, exchange order. We cannot expedite exchange orders.

Refund process:

If you request a refund, you will be automatically refunded to the original form of payment, less initial and return shipping costs ("handling") and an additional restocking fee of $30, within 5 business days of arrival at our studio. There is no need to reach out to us via email.  

Returns are accepted at Bryr Studio’s discretion. Returns must be new, unworn, undamaged. Returns that do not meet this criteria will not be approved. If a return is not approved, we will reach out to via email to discuss next steps. 

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ReBRYR: 
If you miss the return window or you have worn the clogs, you can resell them on reBRYR
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Damages and defects: 
We stand by the craftsmanship. If you have any questions or concerns about your clogs, please reach out to us at hello@bryrstudio.com at any time during the life of your clogs. 
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Natural wood and leather:
Our clog bases are made of solid wood, and if struck hard against a hard surface they will chip. This is the nature of wooden bases, not a material defect. We do not accept returns on clogs that have been chipped. To learn more about our clogs and how to care for them, please see our care page.