Frequently asked questions

BASE COMPARISON:

SIZES AND FIT:

How high are your bases?

The Chonk: ~2 1/4"

Platform: ~2"
High heel: 3 1/4” with a 1” rise in the front
Block heel: 2 1/4” with a 1” rise in the front
Worker heel: 1 3/4” 

How do I know what size I am?

Please check out our fit guide page if you are unsure what size is right for you.

What sizes are available in the current collection?

Chonk clogs: US sizes 4–13

Platforms: US sizes 4–13
High Heel clogs: US sizes 4–11
Worker clogs: US sizes 4–13
Block Heel clogs: US sizes 4–13

 

How wide is the platform base? Compared with the other bases?

All our clogs are designed to fit snug on the foot and hold you comfortably in place. But the footprint of the platform is slightly wider and more of an ‘easy’ fit.

Do the platform and Chonk feel heavy to wear?

No, they feel great! Even though they weigh slightly more than our high heel clog, they feel great on.

Are the Chonk and platforms comfortable to walk in?

Yes!!! We spent over a year fine-tuning the design of the base to make sure they are super comfortable to walk (or dance!) in. They have a special ‘rock’ that allows you to feel really comfortable in them.

Any styles you recommend for wider feet? How about narrow?

Generally speaking, styles with openness or adjustability will work best for wide fits. Styles with coverage and adjustability are great if your feet are narrow. Let us know if you have any questions specific to your needs and we'll help you out!

We have found that the block heel clogs (Gabe and Daphne) fit a little narrower than the Worker, Zoe or Chonk. We recommend sizing up if you have a wide foot in the block heel closed toe clogs. 

 

GENERAL ORDERING:

How do I choose?

We know there are a lot of options, but we always show what we love most. We suggest you start with the style you like and then choose the color. Our current colors may be found here. 

I'm not sure what color I like. Can I get a swatch?

Yes, of course! You may order any color you like from our swatch page, here.

I live in San Francisco, may I try some clogs on?

Sure! Our store is open Thursday through Sunday. See more here. 

Do you have any clogs in stock?

Yes! We have a rotating in stock clog program that is updated with new styles and/or restocked weekly, which you can find here. 

Do you have gift cards?

We do! Check them out here. All gift cards are delivered digitally via email so that you may forward them along to the recipient, or keep for yourself!

Do you offer payment plans or take installments?

We are currently offering payment plans through Shop Pay. Simply sign up for an account via Shop Pay and purchase your clogs through four installments, interest free. 

Do you ever put your clogs on sale?

We do not discount made-to-order clogs. However, we do host sample sales from time to time, or sometimes the rare sale on in-stock clogs. Discounted and sale items are final sale, and cannot be returned. Discounts cannot be applied retroactively. Sign up for our mailing list if you want to be notified of the sample sale!
 

DELIVERY:

How long will it take for my clogs to come? 

Our in-stock clogs ship in 2-5 business days. Our made-to-order (MTO) clogs ship once they are made, which usually takes 3-6 weeks. 

I live in the Bay Area, can I pick my clogs up?

Yes! Just select 'pick up' at checkout.

I ordered another in-stock item like a tote bag. When will it come?

We ship tote bags, swatches and socks within 2-5 business days from our San Francisco studio.

I ordered multiple items with my MTO order. Can I get it sooner. 

If you want to split a shipment that's no problem. Just email us the request. You will be charged additional shipping.  

RETURNS/EXCHANGES:

What is your return policy? 

See our returns policy here. 

CARE:

How to I care for my clogs?

Please see our care page for in depth recommendations on keeping your Bryrs in great condition.